Professional Profile

Toni Ilse Roos

Multidisciplinary operator with more than two decades of experience across business operations, client service, administration, sales, logistics, creative production, training, and digital work. Known for learning quickly, taking ownership, and keeping complex work moving without needing a rigid playbook.

Operations & Business

Practical experience in coordinating moving parts, maintaining momentum, solving blockers, supporting clients, managing workflows, and keeping business activity organised and accountable.

Operational Coordination

Workflow ownership, supplier/client coordination, quotations, purchasing, scheduling, follow-up, issue resolution, and process continuity.

Business Development

Prospecting, relationship building, sales support, lead tracking, CRM discipline, follow-through, and commercial communication.

Administration & Systems

Structured records, databases, documentation, process tracking, task management, and practical systems improvement.

AI & Digital

Hands-on use of modern AI and digital tools to improve research, business development, documentation, analysis, content, workflow design, and decision support.

AI-Enabled Workflows

Applies AI to research, planning, writing, process improvement, lead work, operational support, and structured knowledge management.

Digital Adaptability

Comfortable learning new platforms, tools, and systems quickly, including remote collaboration, CRM-style workflows, Linux/Ubuntu environments, and web tools.

Creative Production

A practical creative background spanning writing, music and audio, product development, craft, and hands-on production.

Writing & Storytelling

Long-form writing, editing, narrative development, structured documentation, and audience-aware communication.

Music & Audio

Musician, singer, guitarist, and recording-oriented creative with experience across performance and production environments.

Making & Production

Hands-on creative and production experience, including product-development environments, mould-making, craft, and functional art.

Languages & Communication

Professional communication across diverse clients, cultures, industries, and work environments.

English

Professional written and spoken communication.

Afrikaans

Fluent professional and conversational use.

Spanish & French

Multilingual communication capability for cross-cultural and international contexts.

Wellbeing & Personal Development

A grounded additional strand of professional experience focused on teaching, facilitation, and personal-development work.

Reiki Master Teacher

Experience in Reiki practice, teaching, and personal-development work, presented as a complementary wellbeing discipline.

Mentoring & Facilitation

Experience supporting people with different levels of confidence, experience, and technical understanding.

Selected Experience

Career experience includes long-term operations, client service, sales, business ownership, and coordination roles across changing environments.

2008–2023
Partners Bronze Age Foundry / Pro Designs
Long-term business and operational experience across clients, suppliers, purchasing, quotations, databases, production requirements, and deadlines.
2001–2005
BetOnSports
Client-facing and business-related experience in a fast-moving commercial environment.
1999–2005
Datascention
Experience supporting structured business processes, communication, and client work.
Current
Digital & AI-Enabled Operations
Business development, research, documentation, AI-assisted workflows, online operations, and creative project development.

“Give me the objective, the context, and the responsibility. I will learn the system, find the gaps, and keep the work moving.”

Contact

Available for remote roles, operational leadership, executive support, coordination, client-facing work, and selected project engagements.

Professional Availability

Remote and international opportunities considered, including U.S. business hours where required.

Contact Details

Email and LinkedIn can be supplied directly in applications or on request.